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Managed IT - Core Services:
Maintenance Contracts
The foundation of our services is based on providing you with a stable environment. Our Preventative Maintenance contracts allow us to keep your organization running smoothly. Once a month we visit your office and take care of all of the non-urgent maintenance and other requests, as well as keep in touch with the current isues your business is facing. We also take the opportunity to provide simple one-on-one training to staff, or follow up on transitional itiems, such as cloud or Google Apps migration.
Help Desk Support On-Site & Remote
For our contract clients we provide access to on-demand support via phone, email, remote connection or on-site. Commonly called "Help Desk", we can provide help and support when it is most needed. Whether an emergency or one-time request we schedule to take care of the issue as quickly as possible when it can't wait for the next maintenance day.
Assesment & Analysis
For all new clients GTIN can provide you with a complete "Current State Analysis" of your existing IT infrastructure, systems & procedures. We look at all aspects of your technology operation.
Network Design & Install
Whether or not you have an existing network, or are replacing your entire system, GTIN experts can help you evaluate the right solutions for your needs. We can design (or re-design) your entire network from the ground up including: Server(s); workstations and laptops; mobile devices; remote connectivity; security; infrastructure and cabling, etc.. Our approach is based on the right solution for your specific business needs at the best value.
Hardware Purchasing
We help our clients determine the best hardware, software, mobile devices and other goods necessary to accomplish their business needs. GTIN is a partner with may well known providers which enables us to bring our volume pricing to you. In most cases our pricing is below what you would pay direct or at retail. We are a Dell Premier Partner; HP Authorized; AVG Partner among others.
Budgeting & Planning
We work with our clients to better plan and budget for on-going IT technology expenses for their business or organization. Determining a realistic budget in advance can make a tremendous difference in future frustrations down the road.
Training for Staff
Having great technology in your business or organization is one thing, but knowing how to use it properly or efficiently is completely another. We can provide you with customized training services from one-on-one to large groups. Training sessions are conducted in a simple, "down-to-earth" format that is easy for non-technical users to understand.
Documentation
We fully document all of our work and your IT operation, giving your key staff access to this information securly, in real time.
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Spotlight on the Cloud!
You have likely been hearing about "The Cloud" in the news for a while now. Find out how the cloud can benefit organizations of every size and how you can leverage the cloud to increase efficiency, and lower overall IT costs.
Visit our Cloud Solutions site for more information.
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